Frequently Asked Questions

You can book through our online booking system by selecting your service, number of units, preferred date and time, and entering your contact details. Your appointment is confirmed once the booking has been successfully submitted and confirmed by CLEAN Aircon Services.

You can make a booking through our website using the information requested during the booking process. Customers with an account can also access their previous bookings, receipts and service history through History.

Yes. After logging in, you can access History to view your previous bookings, receipts and service records.

General Servicing is intended for routine maintenance and normal to moderate dirt build-up. Chemical Cleaning provides deeper cleaning of internal components while the indoor unit generally remains installed. Chemical Overhaul is the most extensive option and may involve full dismantling, blower wheel removal, deep cleaning, drying and reassembly, subject to the unit's design and condition.

Where included in the selected service, the indoor unit blower wheel can be removed, deep-cleaned and reinstalled. Removal is subject to the aircon model, accessibility, installation and condition of the unit. Some models may not allow safe or practical removal.

Please provide reasonable and safe access to the air-conditioning unit and keep the immediate work area reasonably clear. We recommend protecting or moving valuable, fragile or moisture-sensitive items near the work area before the technician arrives.

We currently accept PayNow, Bank Transfer and Cash. If you are paying through our PayNow QR, the QR can also be scanned using DBS PayLah!.

Unless otherwise stated in your quotation or booking confirmation, payment is due upon completion of the agreed service.

Yes. Please contact us as soon as possible if you need to change or cancel your appointment. Cancellation and rescheduling conditions, including any applicable charges, are set out in our Terms & Conditions.

Yes. Unless otherwise stated in the quotation or invoice, CLEAN Aircon Services provides a 30-day workmanship/service warranty for cleaning and servicing work performed by CLEAN Aircon Services. This warranty covers issues directly attributable to our workmanship or service. It does not cover new or unrelated mechanical, electrical, refrigerant or equipment faults that develop after the service.